Resetting a Learner Password

For reasons of security, only a learner, or a Rubitek Admin user, can trigger a password reset for a learner account.

If you are a Training Provider or an Employer User, and have been asked to reset the password for a learner, please forward this article to the learner.  If the learner is unable to reset their password, please use the chat support functionality in the platform, or email [email protected] for assistance.

If you are a Learner and wish to reset your password, please follow the steps below.

Step 1: From the learner app login page click the 'I have forgotten my password?' link.  If you don't know the URL for the learner app login page, please contact your Training Provider for details.

Step 2: Enter your Email Address and click the Reset button.

If the email address entered is registered to a learner account in our system, you will receive an email containing a link to reset your password - please allow up to 5 minutes for this to arrive. If the email doesn't arrive (and you have checked all junk / spam folders), repeat the process.

Step 3: Click on the link in the email - you will be redirected to the 'Set Password' page:

• Enter your new password in the 'Set your new password' field.
• Retype your password in the 'Confirm your new password' field.
• Click Set Password.

Step 4: You will be redirected to the Login page - enter your Email Address and the new Password set at Step 4 above, then click Login.

If after following the steps outlined in this guide you are unable to reset your password, please contact [email protected].